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They don't pay me my winnings!

Non mi pagano la vincita !

Dear angelopais,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what is going on in more detail?

Has your withdrawal been pending for too long? Or were all your withdrawal requests rejected by the casino?

I will be waiting for your reply patiently.

Best regards,

Kristina

They say they made payment on 1 June, but my bank has nothing on the bank account, I think they are stalling and they have not done anything, I asked by email to prove me with proof of payment of the winnings on the account but they continue to stall by telling me that they have paid , but on the bank account there is no shit! they are scammers !!!!

Dicono che hanno fatto pagamento 1 giugno,ma mia banca non c'è nulla su conto bancario,credo che stiano temporeggiando e non abbiano fatto nulla,ho chiesto tramite email di dimostrarmi con prove versamento vincita su conto ma continuano a temporeggieare dicendomi che hanno pagato,ma su conto bancario non c'è un cazzo ! sono truffatori !!!!

To date it is not paid on my account!

Ad oggi su mio conto non risulta pagato !

So these crook bastards? they blocked me in live chat so they are thieves, they don't pay and they block complaints. can you contact them or not ?????????

Allora questi bastardi truffatori ? mi hanno bloccato in chatt live quindi sono dei ladri non pagano e bloccano reclami. potete contattarli o no ?????????

The Italian operator is called SANDRA .... And little more than a prostitute .... Someone can report her

as it is not doing its job and blocked me?

L'operatrice Italiana si chiama SANDRA....E poco piu che una prostituta....Qualcuno la puo denunciare

in quanto non sta facendo suo lavoro e mi ha bloccato ?

I'm pissed off can someone do something or altyrimenti do not even need a shit this site?

Sono incazzato nero qualcuno puo fare qualcosa o altyrimenti non serve un cazzo nemmeno questo sito ?

To begin with I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language. Moreover, please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. Thank you very much for your consideration.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

I speak as I want! You don't tell me how to behave I'm pissed off! AS IN MY CASE IT LEAVES TO LOSE ME, I SOLVE IT ALONE!

Parlo come voglio ! Tu non mi dici come mi devo comportare sono INCAZZATO ! IN QUANTO AL MIO CASO LASCIA PERDERE ME LO RISOLVO DA SOLO !

Please note that you agreed with our T&Cs when submitting this complaint and we are not obliged to tolerate such an approach:

"4.4. We retain the right to refuse or cease to manage a complaint at any time if the complaint is frivolous in nature or vexatious, the User does not cooperate in the complaint management and mediation process or does not provide sufficient evidence validating the User’s complaint, the User has apparently breached the applicable rules of the affected online gambling operator or where the User is abusive, disparaging, disrespectful or threatening in communication with the Website‘s team."

If you do not want to proceed with this complaint, please let me know and I will close it.

Close it is better !!!! We are in a democracy I speak as I want. For me you can Close!

Chiudi che è meglio!!!! Siamo in democrazia parlo come voglio . Per me puoi Chiudere!

Having democracy or freedom of speech doesn't mean that you can use abusive language. There is always a way to speak your mind and keep it polite at the same time. I will now close your complaint as per your request.