Slotty Vegas Casino - 플레이어가 플레이하는 동안 기술적인 결함을 경험했습니다.

I won the best bonus possible on house of doom 2 and suddenly the game freezed. After trying everything to make it work and nothing helped i got an email from slotty vegas stating that my game session was closed and my winnings from the bonus are 1.46€. I wont believe this in this game you can trigger 2 different bonuses and i triggered the better one... and to just believe i only got 1.46😂 from it i refuse to do maybe it would have been a max win and they just want to scam me or something

Dear Claudio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Thank you very much, Claudio, for your forwarded email.

Please understand that no gambling establishment will pay your potential winnings if you haven't actually accumulated any specific amount. Please understand that without any supporting evidence we won't be able to help you.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Claudio,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

We’ve rejected this complaint in our system due to a lack of evidence.