Sloty Casino - 플레이어가 철회할 수 없습니다.

The casino will not cash out my winnings. My bank (the Bank of Åland) does not support the Brite method for transfers and that is why I use the Euteller method for deposits and withdrawals. However, the casino does not give me this option when making a withdrawal and therefore I cannot withdraw my funds. I have tried to discuss this many times for 2 weeks but there is no solution. I think if I deposit using Euteller, I should also be able to cash it out. This seems like a very vicious operation and that’s why I need help to get someone to boost it.

Kasino ei kotiuta voittojani. Minun pankkini ( Ålandsbanken ) ei tue Brite menetelmää siirroissa ja sen takia käytän Euteller menetelmää talletuksissa ja kotiutuksissa. Kasino ei kuitenkaan anna tätä vaihtoehtoa minulle tehdessäni kotiutusta ja sen takia en voi kotiuttaa varojani. Olen yrittänyt asiasta keskustella monta kertaa 2 viikon ajan mutta asiaan ei ole saatu ratkaisua. Mielestäni jos talletan käyttäen Eutelleria, tulisi minun voida myös kotiuttaa sillä. Tämä vaikuttaa erittäin kierolta toiminnalta ja sen takia tarvitsen apua että joku saisi boostia asiaan.

Hello Juuso ,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Sloty Casino.

Please allow me to ask you a few more question before we would move forward.

What other methods are available for you to withdraw with? Did the casino recommend any other payment method which you could use?

Note, that if you can deposit with a payment method, it doesn't mean you can also withdraw with it. It is very common in many casinos. Unforunately, if they do not offer this option, you will have to go with the one closest to you which is available to use.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Dear Juuso,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Hey,

I can't repatriate by any method. The casino put me in an email and said that now I should first deposit with trustly and then withdraw with it, but at least the casino has not opened or offered me that method. In other words, my money is stuck in the casino and I don’t get it out. This is quite a clear scam and next MGA will start dealing with it.

Terve,

En voi kotiuttaa millään menetelmällä. Casino laittoi minulle meiliä ja sanoi että nyt pitäisi tallettaa ensin trustlyllä ja sen jälkeen nostaa sillä, mutta kyseistä menetelmää ei ole casinolla ainakaan minulle avattu tai tarjottu. Toisin sanoen rahani ovat jumissa kasinolla ja en saa niitä ulos. Tämä on aivan selvä huijaus ja seuraavaksi MGA alkaa hoitamaan asiaa.

Dear Juuso,

The deposit they require from you is to verify your payment method. If they claim that you can withdrawal with Trustly, you should try to deposit the lowest possible amount and after that you should be able to withdraw. It is a common procedure to make a deposit first to be able to use the method for withdrawal. Unfortunately, it is mostly not up to the casino which methods are they able to use for deposit/withdrawal - it's up to the payment provider. Please let us know about your next step.

Regards,

Nick

Hello Juuso,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Now the casino does not accept my documents in order to make a withdrawal manually. The documentaries have been to all the other casinos. So a clear cheating attempt from the casino.

Nyt kasino ei hyväksy dokumenttejani jotta tekisivät kotiutuksen manuaalisesti. Dokumentit ovat käyneet kaikille muille kasinoille. Selkeä huijaamis yritys siis kasinolta.

Thank you Juuso for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Juuso,

I have reviewed your case and will contact the casino to see if I can help.

In the meantime, can I ask you to clarify if the casino has specified the reason for not accepting your documents?

We would like to invite Sloty Casino to the conversation and to aid in the resolution of this complaint.

Hi Juuso,

Kindly note that your Withdrawal was Processed yesterday evening the 24th of March 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Should you have any other queries do not hesitate to contact us, we are more than happy to help.

Regards,

Sloty Casino Team

Thank you for your response, Sloty Casino Team.

Dear Juuso,

Please keep us updated and let us know when payment has been received.

Kind regards,

Adam

Dear Juuso,

Please provide us with an update regarding your withdrawal. Has the matter now been resolved? Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Dear Juuso,

It seems that this issue may have been resolved but without confirmation from you, the complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam