Spinfinity Casino - 플레이어의 계정은 허위 신고로 인해 폐쇄되었습니다.

They accused me, as you will see in the email, of many things I’m not exactly sure of, but everything they said is not true — it’s all false accusations. I think it will be easy to prove their accusations are incorrect because they are simply not true, and they won’t be able to back them up unless there’s a mistake or something I’m unaware of. I believe the large winnings are the reason they didn’t pay me.

I won the biggest amount in Spinfinity, but I still have balances I haven't cashed out yet in the other casinos in the group, like Roaring21 and Slots Ninja.

My accounts were fully verified, but they required documentation and a phone callback.

I won $10,390 from one of their ongoing bonuses, although I don’t remember the specific bonus, and now my account is locked. I made many deposits within the group, and I believe the total should be around $5,000-$10,000.

I cashed out $10,390 after depositing $100 using one of their ongoing bonuses, and I received these emails:

Hi Maximilian,

I hope you are well.

The Cashier Team have reviewed your withdrawal request and have performed a game check as we do with all withdrawal requests. Unfortunately, there has been a Breach of General T&C's:

Breach of General T&C's - Fraud/Collusion with others. - Winnings removed and Accounts Banned;

The Casino reserves the right to suspend / disable Player account if there is any indication of casino policy breach. Any balance remaining on the account at the time of such cancellation may be credited back, however The Casino reserve the right to void any winnings and confiscate any balance from the Casino account if any of the below scenario occur:

If you participate in any fraudulent activity such as any type of collusion with other players, creating more than one account, providing forged documents;

If it is discovered or believed the player is engaged in any betting strategies, techniques or systems and try to maximize their chances of winning or minimizing their losses in gambling. Those activities include but are not exclusive to, exploiting perceived patterns or inefficiencies in the game.

and this email:

Dear Maximilian,

We're sorry, but your BTC payout request of $ 4,000.00 for Account ID maxfiller3462******45 has been declined.

Transaction ID: 3*****6

Reason for payout rejection:

Breach of General T&C's - Fraud/Collusion with others - Winnings removed and accounts Banned;

We thank you for your continued business. Our Customer Casino Hosts are available 24/7 if you should have any questions.

Hello Maxfill,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinfinity Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus were you using?
• When was the last time you spoke to the casino and what was it about?

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

Thank you. I sent an email to nikolas.b@casino.guru

The more I think about it, the more I understand exactly what happened here. If their thoughts about me and what they said were genuine, they would have offered to refund the deposits. Instead, they simply sent an email saying they confiscated the winnings. Why didn’t they offer to return thousands of dollars in deposits? To me, it shows they simply came to take my money. Why? Because I broke the rule of winning too much from their lucrative bonuses. Their bonuses are tempting—they offer 500%, 400%, and 300% bonuses, multiple times . They also encourage you to participate in all of their casinos. I trusted their brand and made deposits in all of them to take advantage of their great offers. As long as I was losing, they made me a VIP and had a VIP host keep adding money to my account. Considering my account was fully verified, what did they find after my wins, except that I won a lot? What changed? They had already checked my account when I submitted the documentation to be verified. The fact that they didn’t even mention returning the deposit made me realize they simply got angry and wanted to take everything from me. Sorry, but this is my understanding of this brand. It was a huge mistake to trust them.

Hello Maxfill,

I doubt that the address is the issue as your account was previously verified. To gather additional information regarding your case, I will be forwarding your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you. Any update ?

Hello, Maxfill,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Spinfinity Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

As this case has already been dealt with and closed with other online dispute forums who sided in our favour after showing evidence to their complaint handlers, the decision of the casino is final and will not be changed.

We cannot keep going over the same complaint, in multiple online forum settings.