Spinight Casino - 플레이어의 계정이 폐쇄되었습니다.

I have deposited 80EUR and have won 150EUR through Neo Blackjack without any bonusses and did all the required things to receive my withdraw, i havent been asked for KYC, they just banned me without any reason, i tried to get in touch with the casino but they dont respond

Dear elenaeth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

In order to assist you further, could you please provide us with more details regarding your situation? We would appreciate your cooperation in answering the following questions:

• What date did you attempt to make your withdrawal?
• Can you provide any screenshots or evidence of your winnings and attempts to withdraw?
• Have you previously experienced any issues with this casino or is this your first problem?
• Have you tried contacting the casino through various communication methods?

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear elenaeth,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ok

Do I understand correctly that you are no longer interested in pursuing this complaint?

Dear elenaeth,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.