Spinight Casino - 플레이어의 출금이 지연됩니다.

Hello,

On November 2, 2024, I deposited 500 euros at Spinight Casino using the first welcome bonus of 100% up to 500 euros.

https://spinight3.com/en/promotions/casino/welcome-bonus

After completing the wagering requirements, I was able to win a total of 4,680 euros.

500 euros of that amount have already been paid out.

So, I still have 4,180 euros remaining that I would like to withdraw.

I have been waiting for 2 weeks for my withdrawals of 500 euros each, dated November 5 and November 8, to be processed, but nothing has happened.

The live chat informed me that I have been fully verified and that my withdrawal is being processed. However, after a 2-week wait, my patience has run out.

I hope you can help me.

hallo

ich habe im spinight casino am 2.11.2024 500 euro mit dem ersten willkommensbonus 100% bis zu 500 euro eingezahlt

https://spinight3.com/en/promotions/casino/welcome-bonus

nach erfüllung der umsatzbedingungen konnte ich insgesamt 4680 euro gewinnen.

500 euro davon wurden bereits ausgezahlt

es sind also noch 4180 euro offen die ich gern auszahlen möchte

nun warte ich seit 2 wochen das meine auszahlungen von jeweils 500 euro vom 5.11. und 8.11. bearbeitet werden aber es passiert nichts.

live chat teilte mir mit das ich vollständig verifiziert wurde und das meine auszahlung bearbeitet wird aber nach 2 wochen wartezeit ist nun meine geduld am ende.

ich hoffe sie können mir helfen.

Dear fowi30,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

When was the last time you communicated with customer support regarding the payout of your winnings? Have they explained the delay in processing your payment?

Is there any chance that your gameplay with the bonus is being investigated?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika