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Subject: Complaint Regarding Delayed Withdrawal at SpinPanda

Dear Casino Guru,

I am writing to file a complaint about the online casino SpinPanda. I have been waiting for 6 days to receive my withdrawal, despite having submitted all the required documents. According to their own guidelines, the verification process should take a maximum of 24 hours, but this timeframe is clearly not being honored.

Each time I contact SpinPanda, I am informed that the relevant department is facing "minor issues." This explanation is unacceptable, as I have fulfilled all their requirements, and there seems to be no valid reason for this delay.

I kindly request your assistance in addressing this matter and ensuring that SpinPanda processes my withdrawal without further delay. It is crucial that they adhere to their own terms and provide the service they promise.

Thank you for your time and support. I look forward to your response.

Kind regards,

Gert N******

Dear gertnicolasen47,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

7 days today and still no funds 😔

I have recieve the funds!!! You can close it

Dear gertnicolasen47, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru