Sportbet.one Casino - 계정 신고로 인해 플레이어의 출금이 차단되었습니다.

Completed the bonus wagering requirements, then was accused of having multiple accounts when I have only ever opened one. They provided no evidence that I had more than one account and would not let with withdraw the cash I had in my balance either.

Dear raphaelbeck123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you passed the verification of your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share with me your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.