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Blackjack Game Rules:

The first is that you must enter with a minimum of 5,000 pesos per play.

The second the bet must not exceed the amount of 100,000 pesos per play

The rules for users you can enter and bet wherever you want as long as there is room and as long as you comply with both rules 1 and 2.

The video clearly shows the facts, please enter the following link to review the video:

https://drive.google.com/file/d/1nhXRNYc5ojpaKuPv0fKlpDFJAdL7-i0Y/view?usp=sharing

In the next play that I am going to show you, the action is clearly seen, I am in the center and on the right hand side of the dealer a player enters who is allowed to bet 2500 pesos, as it is clearly stipulated at the top and in the rules of the game that the minimum is 5000 pesos, at the moment I see that action I wanted to cancel my bet but I didn't have time, and that's when I start writing to the dealer through the chat that is in the upper left part.

Transcription of text that I wrote in the video to the Dealer, please watch the video.

English: Hey the minimum is 5000 how come…

Translation: Hey, the minimum bet is 5000 how come…

This happens during the play, and the dealer ignores my comment.

English: He's betting 2500…

Translation: He is betting 2500…

English: Call your Manager…

Translation: Call your supervisor…

I ask him to speak to his supervisor, and he again ignores me.

English: That is cheating bro…

Translation: That is cheating brother…

English: The minimum is 5000…

Translation: The minimum is 5000…

English: How come you guys allow…

Translation: How come they allow that…

English: I'm recording everything bro, that is cheating…

Translation: I am recording everything and that is cheating…

Here I ended up better for leaving because they ignored my comments, an arrogance that you feel when they take advantage of that way.

What seems strange to me is that the system does not allow you to bet less than 5,000 pesos, most likely it was an administrator who has access to the system, because later I went back and tried to bet 2,500 pesos and the system did not allow it, but they didn't expect me to be recording the interaction, much less to realize it.

Here we have an example of how casinos operate with impunity and cheat, how is it that they did not stop the play when I was indicating that they should not have dealt cards to a player who is not complying with the rules, because they did not even communicate with me to see what happened.

I made my claim to the Casino and their response was: that everything is fine during the play and that it does not proceed.

When in the Casino rules it clearly says that they should have stopped play, see the downloaded image below of the written VIP Platinum Blackjack rules.

.

These Casinos need to be punished for these types of actions, since they tend to happen more than you can imagine, that is the reason why I started recording the interactions.

I am willing to be compensated in the following way "that the money from my bet of 50,000 pesos be returned to me because they cheated in giving a play to the wrong person.

The end user is the one who ends up paying the consequences for errors like this that apparently are not foreseen or regulated.

https://drive.google.com/file/d/1nhXRNYc5ojpaKuPv0fKlpDFJAdL7-i0Y/view?usp=sharing

Reglas del Juego Blackjack:

La primera es que debes de ingresar con un minimo de 5,000 pesos por jugada.

La segunda la apuesta no debe de exceder la cantidad de 100,000 pesos por jugada

Las reglas para los usuarios puedes ingresar y apostar donde uno quiera siempre y cuando haya lugar y siempre y cuando cumplas ambas reglas 1 y 2.

En el video claramente se ven los hechos, favor de ingresar al siguiente enlace para revisar el video:

https://drive.google.com/file/d/1nhXRNYc5ojpaKuPv0fKlpDFJAdL7-i0Y/view?usp=sharing

En la siguiente jugada que les voy a mostrar se ve claramente la acción, yo me encuentro en el centro y a mano derecha del dealer ingresa un jugador que se le permite apostar 2500 pesos siendo que claramente lo estipula en la parte de arriba y en las reglas del juego que el minimo es de 5000 pesos, al momento que veo esa acción quise cancelar mi apuesta pero ya no me dio tiempo, y es cuando comienzo a escribirle al dealer por el chat que se encuentra en la parte izquierda superior.

Transcripcion de texto que escribi en el video al Dealer, favor de ver video.

Ingles:            Hey the mínimum is 5000 how come…

Translation:   Hey, el minimo de apuesta es de 5000 como es que…

Esto ocurre durante la jugada, y el dealer hace caso omiso a mi comentario.

Ingles:            He’s betting 2500…

Translation:   El esta apostando 2500…

Ingles:            Call your Manager…

Translation:   Llama a tu supervisor…

Le pido que le hable a su supervisor, y vuelve hacer caso omiso.

Ingles:            That is cheatting bro…

Translation:   Eso es hacer trampa hermano…

Ingles:            The mínimum is 5000…

Translation:   El minimo es de 5000…

Ingles:            How come you guys allow…

Translation:   Como es que permiten eso…

Ingles:            I’m recording everything bro, that is cheatting…

Translation:   Estoy grabando todo y eso es hacer trampa…

Aquí termine mejor por salirme por que hacían caso omiso a mis comentarios, una prepotencia que sientes cuando toman ventaja de esa manera.

Lo que se me hace raro es que el sistema no te permite apostar menos de 5000 pesos, lo mas seguro es que era un administrador que tiene acceso al sistema, por que después regrese e intente apostar 2500 pesos y el sistema no me lo permitia, pero no esperaban que estuviera grabando la interacion y mucho menos que me diera cuenta.

Aquí tenemos un ejemplo de como operan con impunidad y hacen trampa los Casinos, como es que no detuvieron la jugada cuando les estaba indicando que no deberían de haber repartido cartas a un jugador que no esta cumpliendo con las reglas, por que ni siquiera se comunicaron conmigo para ver que pasaba.

Hice mi reclamo al Casino y su respuesta fue: que todo esta bien durante la jugada y que no procede.

Cuando en las reglas del Casino claramente dice que debieron de haber parado el juego, véase la siguiente imagen descargada de las reglas escritas del Blackjack VIP Platinum.

.

Se necesita castigar a estos Casinos por este tipo de acciones, ya que suelen suceder mas de lo que se imaginan, esa es la razón por la cual comencé a grabar las interaciones.

Estoy dispuesto a que se me compence de la siguiente manera "que se me regrese el dinero de mi apuesta de 50,000 pesos por que hicieron trampa en darle una jugada a quien no debian.

El usuario final es el que termina pagando las consecuencias por errores como este que no estan previstos ni regulados al parecer.

https://drive.google.com/file/d/1nhXRNYc5ojpaKuPv0fKlpDFJAdL7-i0Y/view?usp=sharing

Dear aberomero75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Just to clarify, are you requesting a full refund for your bet, including the double-down portion? I must inform you that this could pose a challenge since you voluntarily chose to double down on your bet, even after observing that a player in the last position had placed a bet below the table's minimum.

Did you reach out to the casino after the hand was concluded? If so, did they provide any response or acknowledgment of the situation? If yes, my email address is petronela.k@casino.guru. You can forward any relevant communication there.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronella,

At the moment I realized the situation I wanted to cancel the play and it did not reach, already in the play I had to make the best of the play, but clearly it is someone with access to the system to divert the play, I have the complete video and I I was winning, there were already several hands in a row and suddenly I see someone with 2500 get involved, if I get upset because I clearly altered the results, regardless of the fact that I doubled the bet, I only did it out of simple reflection, but they should have stopped the bet Played immediately, if you look in the chat, tell the dealer and they ignored it.

If I claim them. They accepted it and only said that it would not happen again.

They did not even offer anything, and if I want the full bet, the 50,000 and that they say that I am not reporting them to the authorities, because it is a clear violation with treachery and advantage

Thank you for your help Petrona

Sincerely

Abraham R*****

Hola Petronela,

En el momento que me di cuenta de la situacion quise cancelar la jugada y no alcance, ya en la jugada tuve que hacer lo mejor de la jugada, pero claramente es alguien con acceso al sistema para desviar la jugada, tengo el video completo y yo estaba ganando, ya eran varias manos seguidas y de repente veo que se mete alguien con 2500, si me molesto por que claramente altero los resultados, independientemente de que yo haya doblado la apuesta solo lo hice por simple reflexion, pero debieron de haber parado la jugada inmediatamente, si mira en el chat le indique al dealer e hicieron caso omiso.

Si les reclame. lo aceptaron y solo dijeron que no volveria a pasar.

Ni siquiera ofrecieron nada, y si quiero la apuesta completa, los 50,000 y que digan que no les estoy denunciando ante las autoridades, por que es una clara violacion con alevocia y ventaja

Te agradezco tu ayuda Petronela

Sinceramente

Abraham R*****

I understand your point of view. Nevertheless, it seems to be an issue related to a game provider, not the casino itself. However, any reply from the casino that would explain why and how it happened would be welcomed. Have you received any reply from the casino that you could forward to petronela.k@casino.guru?

This was the answer they gave me

I understand that perhaps it was a provider's fault, but from my point of view, Ganabet is the one that should protect me against this type of thing, that is, Ganabet is my provider, and that they have their internal providers, I think that is already It is their internal matter.

There is the answer they gave me being that in the rules of the Ganabet Casino it says the following

They were notified immediately and did nothing about it.

Esta fue la respuesta que me dieron

Yo entiendo que la culpa tal vez fue de un proveedor, pero a mi punto de ver Ganabet es el que me debe de proteger contra ese tipo de cosas, osea que Ganabet es mi proveedor, y que ellos tengan sus proveedores internos eso creo que ya es cuestion interna de ellos.

Alli esta la respuesta que me dieron siendo que en las reglas del Casino Ganabet dice lo siguiente

se les notifico de inmediato y no hicieron nada al respecto.

Thank you very much, aberomero75, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello aberomero75,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello aberomero75,

Upon reviewing all the details, I have determined that we do not require any assistance from the casino.

The key point here is that the player who joined the table and placed a lower bet than expected did not affect your game session. As a result, you did not experience any disadvantage, and therefore you are not entitled to compensation.

Jajaja, it's a joke, you guys are just a freaking waste of time, that's all you guys are, waste of time how can you say it won't affect the session if more cards were drawn, of course it does affect the play, dumb!!

The main idea is that your odds of winning remain the same. It is not possible to argue that you lost because of another player and request a refund in this situation. The overall return to player (RTP) of the game was not affected. (the mentioned player could caused that you won) If you are unhappy that someone at the table is betting less then minimum bet and you don't feel like a VIP, you have two options: either stop playing or switch to a different table. However, requesting a refund from the casino is not an option in this scenario.

But if it is possible to argue that someone messed with an unfair bet and of course that affects the order of the cards, and that is the point of the order of the cards in that hand, and more when there is an established bet limit, that's why I think which is called VIP, that's why one comes in to play at those tables, do you think I'm going to bet 50,000 pesos on a blackjack table where there are 130 players and everyone does what they want? On the side of the Casinos, so that you extended the waiting time for the Casino to answer if you were going to give your verdict so that you were losing 14 days, you're a joke, shame on you!

Pero si es posible argumentar que alguien se metio con una apuesta injusta y claro que afecta el orden de las cartas, y eso es el punto el orden de las cartas en esa jugada, y mas cuando hay un limite de apuesta establecido, por eso creo que se llama VIP por eso entra uno a jugar en esas mesas, tu crees que voy apostar 50000 pesos en una mesa de blackjack donde hay 130 jugadores y cada quien hace lo quiere, Tu como juez no sirves, por que no eres justo y estas del lado de los Casinos, para que extendias el tiempo de espera a que contestara el Casino si tu ibas a dar tu veredicto para que hacias perder 14 dias, you're a joke, shame on you!

That's why the rules are established everywhere there are rules, but since you're on the other side you don't see what affects you *****, that's what you are, shame on you! if I had the chance I would have stand and leave the table, but it didn't give me no time, watch the video a little close and then you'll see, I did try to cancel the bet. *****

Para eso se establecen las reglas en todos lados hay reglas, pero como tu estas del otro lado no ves lo que te afecta *****, eso es lo que eres, shame on you! if I had the chance I would have stand and leave the table, but it didn't give me no time, watch the video a little close and then you'll see, I did try to cancel the bet. *****

In this case, the player is requesting a refund because another player placed a bet that was half of the minimum requirement. However, the player's chances of winning were not affected, so I see no justification for returning the bet.

If the player had won in that round, it is unlikely that they would have returned their winnings. Therefore, it would be unfair to compensate for that particular round.

Due to our strict policy against vulgar language in complaints, this is my first and last warning. Next time it will lead to permanent ban on our website.

Go to hell, damn bootlicker, that's what I need a little dog like you to polish my shoes with her tongue, idiot, the point is not to return the bet, the point is that there was cheating, how come I can't bet the amount that the other individual bet, that is someone with access to the system and they did it on purpose, ******

Vayase al diablo maldito lame botas, eso es lo que necesito una perrita como tu para que lustre mi calzado con la lengua, imbecil el punto no es la devolucion de la apuesta, el punto es que hubo trampa como es que yo no puedo apostar la cantidad que el otro individuo aposto, ese es alguien con acceso al sistema y lo hicieron a proposito, ******

The demand is already being made through the Directorate of Games and Draws of Mexico, do you think that you are going to decide in this case, if I had known that you were here or had initiated the claim, so give your poor verdict ** ****, you make me laugh.

La demanda se esta realizando ya atravez de la Direccion de Juegos y Sorteos de mexico, tu crees que tu vas a decidir en este caso, si hubiera sabido que que aqui te encontrabas ni hubiera iniciado la reclamacion, asi que da tu veredicto pobre ******, me das risa.

No one compelled you to double your bet from 25k to 50k upon realizing that someone else had bet 2.5k. 

Even if the player hadn't joined, you would have still lost.

The dealer would have an Ace, 7, and King (totaling 18), the player on the right would have a 4, Ace, 3, and Queen (totaling 18), and you would have a 3, King, and 4 (totaling 17).

Thus, there would have been no change, but it's difficult to argue with someone who refuses to listen.

If you have any concerns, please feel free to reach out to anyone you desire, but kindly refrain from involving this forum in your ideas and posts.

Because of all written above the player is banned and complaint closed as unjustified.