친애하는 전문가 여러분, 2022년 6월 29일에 스테이크 7에 100유로를 예치하고 777유로 보너스를 받았습니다.
내기와 몇 번의 더 큰 히트 후에 그것은 거의 3800€였습니다.
이제 3200유로가 지급되었습니다. 즉시 확인을 위해 데이터를 제출하라는 요청을 받았습니다.
완료, 아무것도. 월요일에 처음으로 라이브 채팅에서 질문했습니다. "곧 이루어지겠지"
화요일 같은 게임.
목요일, 결제 확인, 어젯밤에 다시 물었다.
오늘 아침에 돈이 반환되었고 지불이 거부되었다는 이메일을 받았습니다.
다음은 "Stake7의 메일에 대한 응답"입니다.
실제로 자신의 이용 약관을 읽고 있습니까?
나쁜 농담입니까?
스크린샷을 다시 봐주세요
"5. 비디오 포커 게임을 제외한 모든 카지노 게임에 보너스 머니를 걸 수 있습니다. 라이브 테이블 게임, 잭팟 슬롯 및 다음 슬롯 머신: Simsalabin, Big Bad Wolf, Castle Builder, Castle Builder 2, Devil's Delight, Eggomatic, Forsaken Kingdom, 과일 가게 크리스마스 에디션, 엑스트라 칠리, 조커라이저, 고 바나나, 잉어 공주, 행운의 낚시꾼, 달콤한 연금술, 로빈 후드 - 재물 이동, 돌의 비밀, 좀비, 승리, 최대 데미지, 위시 마스터, 100비트 주사위, 레트로 릴 익스트림 히트, 1429 미지의 바다, 타워 퀘스트, 불멸의 로맨스, 잭 해머 2, 펄 오브 인디아, 데드 오어 얼라이브, 데드 오어 얼라이브 2, 블러드 서커스, 블러드 서커스 2, Gemix, 슈퍼 모노폴리 머니, 스크루지, 로얄 민트 메가웨이, 릴 데빌, Kingmaker, Dark Joker Rizes, Mystery Joker, Mystery Joker 6000, SugarPop, Vikings go to Wild, Vikings go to Hell, Beautiful Bones, Wombaroo & Hope Diamond, Thunderstruck, Lights, Jack and the Beanstalk, Flowers, Dragon's Myth, Stardust, Cool Buck , 포주, 로얄 마스커레이드, Jammin Ja RS 2, 와일드 스웜. 기능 구매 기능이 포함된 슬롯을 재생할 수 있습니다. 이 게임 내에서 보너스 머니로 기능 구매/보너스 구매를 구매하는 것은 허용되지 않습니다."
추신: 이제 구루에 대한 불만도 개설되었습니다.
안부
마티아스 둥-하이네
보낸 날짜: 2022년 7월 8일 금요일 08:52
From: "입금/출금"
받는 사람: m.***gh***e@w**.de
제목: 철회 요청
안녕하세요 ********님,
€3200.00의 인출 요청과 관련하여 편지를 씁니다.
유감스럽게도 이용약관 위반으로 인해 귀하의 출금 요청을 거부해야 했습니다.
제한된 게임(Dragon Tiger)에서 보너스로 플레이하여 승리했습니다. 보너스 롤오버 동안 제한된 게임에 베팅함으로써 귀하는 프로모션의 이용 약관을 위반했으며 결과적으로 귀하의 출금 요청이 거부되었고 생성된 모든 상금이 무효화되었습니다. 참조용으로 이용약관 사본을 첨부합니다.
귀하의 초기 예치금 €100.00이 귀하의 현금 잔액에 적립되었습니다.
진심으로, 힌디어
지불 계산원
Hello dear guru, on June 29th, 2022 I made a €100 deposit on Stake 7 and took the €777 bonus with me.
After Wager and a couple of bigger hits it was almost 3800€.
€3200 has now been paid out. Immediately I was asked to submit my data for verification.
Said done, nothing. Asked in live chat for the first time on Monday. "It would be done soon"
Tuesday same game.
Thursday, confirmation of payment, asked again last night.
This morning I received an email saying that my money had been returned and the payment had been rejected.
Here is my "response to the mail from Stake7"
Do you actually read your own terms and conditions?
Is this a bad joke?
Please take a look at your screenshot again
"5. Bonus money can be wagered on all casino games except video poker games; live table games, jackpot slots and the following slot machines: Simsalabin, Big Bad Wolf, Castle Builder, Castle Builder 2, Devil's Delight, Eggomatic, Forsaken Kingdom, Fruit Shop Christmas Edition, Extra Chilli, Jokerizer, Go Bananas, Koi Princess, Lucky Angler, Sweet Alchemy, Robin Hood - Shifting Riches, Secret of the Stones, Zombies, Victorious, Max Damage, The Wish Master, 100 Bit Dice, Retro Reels Extreme Heat, 1429 Unchartered Seas, Tower Quest, Immortal Romance, Jack Hammer 2, Pearls of India, Dead or Alive, Dead or Alive 2, Bloodsuckers, Bloodsuckers 2, Gemix, Super Monopoly Money, Scrooge, Royal Mint Megaways, Lil Devil, Kingmaker, Dark Joker Rizes, Mystery Joker, Mystery Joker 6000, SugarPop, Vikings go Wild, Vikings go to Hell, Beautiful Bones, Wombaroo & Hope Diamond, Thunderstruck, Lights, Jack and the Beanstalk, Flowers, Dragon's Myth, Stardust, Cool Buck , Pimped, Royal Masquerade , Jammin Jars 2, Wild Swarm. Playing slots that contain a feature buy function is allowed. Purchasing a feature buy/bonus buy with bonus money within these games is not permitted."
PS: Complaint to the Guru has now also been opened.
Kind regards
Matthias Dung-Heine
Sent: Friday 08 July 2022 at 08:52
From: "Deposits/Withdrawals"
To: m.***gh***e@w**.de
Subject: Request for withdrawal
Hello M*******,
We are writing to you regarding your withdrawal request of €3200.00.
Unfortunately we had to decline your withdrawal request due to a breach of our Terms and Conditions.
Winnings were made playing with a bonus on restricted games (Dragon Tiger). By placing bets on restricted games during the bonus rollover, you breached the terms and conditions of the promotion and as a result your withdrawal request was denied and any winnings generated were void. Attached is the copy of the Terms and Conditions for your reference.
Your initial deposit of €100.00 has been credited to your cash balance.
Sincerely, hindi
Payments cashier
Hallo lieber Guru, am 29.06.2022 habe ich auf Stake 7 eine 100€ Einzahlung gemacht und den 777€ Bonus mitgenommen.
Nach Wager und ein paar dickeren Hits waren es knapp 3800€.
Zu Auszahlung gegeben wurden nun 3200€. Sofort wurde ich gebeten meine Daten zur Verifizierung einzureichen.
Gesagt getan, kein Ding. Am Montag erstmals im Livechat nachgefragt. "Es würde bald erledigt"
Dienstag, das selbe Spiel.
Donnerstag, Bestätigung zur Auszahlung, gestern Abend nochmals nachgefragt.
Heute Morgen kam dann eine Mail, dass mein Geld zurückgebucht und die Auszahlung abgelehnt wurde.
Hier meine "Antwort auf die Mail von Stake7"
Lest ihr eigentlich eure eigenen AGBs mal durch?
Soll das ein schlechter Scherz sein?
Schaut euch gerne nochmal euren Screenshot an
"5. Bonusgeld kann bei allen Casino-Spielen eingesetzt werden, außer Video Poker Spiele; Live-Tischspiele, Jackpot Slots und die folgenden Spielautomaten: Simsalabin, Big Bad Wolf, Castle Builder, Castle Builder 2, Devil’s Delight, Eggomatic, Forsaken Kingdom, Fruit Shop Christmas Edition, Extra Chilli, Jokerizer, Go Bananas, Koi Princess, Lucky Angler, Sweet Alchemy, Robin Hood - Shifting Riches, Secret of the Stones, Zombies, Victorious, Max Damage, The Wish Master, 100 Bit Dice, Retro Reels Extreme Heat, 1429 Unchartered Seas, Tower Quest, Immortal Romance, Jack Hammer 2, Pearls of India, Dead or Alive, Dead or Alive 2, Bloodsuckers, Bloodsuckers 2, Gemix, Super Monopoly Money, Scrooge, Royal Mint Megaways, Lil Devil, Kingmaker, Dark Joker Rizes, Mystery Joker, Mystery Joker 6000, SugarPop, Vikings go Wild, Vikings go to Hell, Beautiful Bones, Wombaroo & Hope Diamond, Thunderstruck, Lights, Jack and the Beanstalk, Flowers, Dragon’s Myth, Stardust, Cool Buck, Pimped, Royal Masquerade, Jammin Jars 2, Wild Swarm. Das Spielen von Slots die eine Feature Buy Funktion enthalten ist erlaubt. Das Kaufen eines Feature Buys/Bonus Buy mit Bonusgeld innerhalb dieser Spiele ist nicht gestattet."
PS:Beschwerde beim Guru wurde nun ebenfalls eröffnet.
MfG
Matthias Dung-Heine
Gesendet: Freitag, 08. Juli 2022 um 08:52 Uhr
Von: "Deposits/Withdrawals" <reply@hd.stake7.com>
An: m.***g-h***e@w**.de
Betreff: Antrag auf Rücknahme
Hello M*******,
Wir schreiben Ihnen bezüglich Ihres Auszahlungsantrags in Höhe von 3200,00 €.
Leider mussten wir Ihren Auszahlungsantrag aufgrund eines Verstoßes gegen unsere Allgemeinen Geschäftsbedingungen ablehnen.
Gewinne wurden beim Spielen mit einem Bonus bei eingeschränkten Spielen (Dragon Tiger) erzielt. Durch das Platzieren von Wetten auf eingeschränkte Spiele während des Bonus-Rollovers haben Sie gegen die Allgemeinen Geschäftsbedingungen der Aktion verstoßen, weshalb Ihre Auszahlungsanfrage abgelehnt und die generierten Gewinne ungültig wurden. Im Anhang befindet sich die Kopie der Allgemeinen Geschäftsbedingungen als Referenz.
Ihre anfängliche Einzahlung von 100,00 € wurde Ihrem Barguthaben gutgeschrieben.
Mit freundlichen Grüßen,hindi
Payments Cashier
Casino Guru 관리자에 의해 편집
자동 번역:
