Stardust Casino NJ - 플레이어의 탈퇴가 지연되었습니다.

I have not recieved a response back from this casino for over 2 weeks. There holding $2600 of mine I would like to withdraw. There has been a multitude of attempts to contact them with no luck. My email on there site is mo***81@gmail.com..

I would appreciate anything that can be done to help.

Dear mothertheresa11581,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear mothertheresa11581,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I after about 3 weeks just got my money. However will not use there service in the future. Thank you for your help ! 🙏

Awesome news, mothertheresa11581. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.