Stoiximan Casino - 플레이어의 계정은 5년 동안 폐쇄되었습니다.

They closed my account for 5 years on their own because I complained that I lost money on their site and asked for a bonus. They thought I had an issue and unfairly closed my account.

Μου έχουν κλείσει τον λογαριασμό 5 χρόνια μόνοι τους επειδή είχα παραπονεθεί ότι έχω χάσει χρήματα στο σάιτ τους και είπα να μου βάλουν ένα μπόνους και θεώρησαν ότι έχω θέμα και με έκλεισαν αδικα

Dear elenisofroni,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stoiximan Casino.

Please understand that we can’t penalize the casino for closing your account without any withdrawable balance. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Please let me know if any other circumstances support your case. Thank you in advance for your reply and understanding.

Best regards,

Tomas

Dear elenisofroni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.