Superkasino Casino - 플레이어의 상금은 몰수되었습니다.

Hello

I deposited 100 euros into SuperCasino’s welcome offer. I wagered the required amount and then proceeded to withdraw. I didn't violate any bonus rules, but they claim I breached rule 4, which pertains to Eligibility. Could you help me resolve this issue? I honestly didn’t intentionally break any rules, and I would like to know the correct and specific reason why my withdrawal was rejected and my winnings confiscated. This campaign was the first one I redeemed on the entire site, and to my knowledge, no one else at this address has participated in such a campaign. Thank you for assisting me.

Niilo

Hei

Talletin Superkasinon tervetuliaistarjoukseen 100 euroa. Kierrätin tarvittavan summan, jonka jälkeen kotiutin. En rikkonut bonussääntöjä, mutta he väittävät että olisin rikkonut sääntöä 4. Osallistumisoikeus. Voisitteko auttaa minua selvittämään tämän? En todellakaan ole tarkoituksella rikkonut yhtään sääntöä, ja haluaisin kuulla oikean ja tarkan syyn minkä vuoksi kotiutukseni hylättiin ja voitot takavarikoitiin. Kyseinen kampanja oli minun ensimmäinen lunastettu kampanja koko sivustolla, eikä tietääkseni kukaan tässä osoitteessa ole pelannut tällaista kampanjaa. Kiitos jos autatte minua.

Niilo

Hello Crabbb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Superkasino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward the exact bonus you claimed (screenshot or it's link) and your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, I received an email from the casino saying that the appeals team looked into the matter again. They paid the money I won and it has already entered the account. Thanks though!

Nile

Moi, kasinolta tuli sähköpostia, että valitustiimi katsoi asian uudestaan läpi. He maksoivat voittamani rahat ja ne ovat jo tulleet tilille. Kiitos kuitenkin!

Niilo

Dear Crabbb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru