Suprabets Casino - 플레이어의 보증금이 도착하지 않았습니다.

Good afternoon,

I made a crypto deposit in the amount of R$5000, the transaction was confirmed, I received proof of payment from the operator and the casino has not credited it so far nor has it responded to my emails.

Boa tarde,

Fiz um depósito por cripto no valor de R$5000, a transação foi confirmada, recebi o comprovante de pagamento da operadora e o cassino não creditou até agora tampouco respondeu meus e-mails.

Dear evaristomat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

After 48h the problem was resolved, I just received an email from the casino confirming the deposit.

Depois de 48h o problema foi resolvido, acabei de receber um e-mail do cassino confirmando o deposito.

Thank you evaristomat for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick