Sxvegas Casino - 플레이어가 기술적 결함을 경험했습니다.

I tried t withdraw money , but every time I confirm the withdrawal the page take t long to load . after waiting the loads of the confirmation page , I land on a page that says that server is temporary down and I have to try again . I contacted the costumer service . they just advice

to retry and waiting . so I did retry and wait for more than 2 days . nothing has been changed .their system is always down .

Dear Youssef,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried clearing your cache & cookies, and requesting a withdrawal again? Have you tried using a different browser?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Youssef,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.