플레이어가 보증금 전액 환불을 요청합니다.

I managed to start and deposit 500 euros at this casino before it said stop. I'm blocked for gambling in sister company Emojinino casino. Has been in contact with an agent in the chat who says that the money should be refunded. But being able to deposit so much money even though you are blocked should be reviewed. Hope they keep what they promise

Jag lyckades starta och sätta in 500 euro på detta casinot innan det sa stopp. Jag är blockerad för spelmissbruk i systerbolag Emojinino casino. Har varit i kontakt med agent i chatten som säger att pengarna skall återbetalas. Men att kunna sätta in så mycket pengar trots man är blockerad bör ses över. Hoppas de håller va de lovar

Dear Pernilla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Everything was resolved immediately after talking to an agent. The money was repaid the same day. Good service. Close the case

Allt löste sig direkt efter samtal med en agent. Pengarnara återbetalades samma dag. Bra service. Avsluta ärendet

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Pernilla, for your confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru