플레이어가 상금을 현금화하려고 애쓰고 있습니다.

I want to withdraw the money earned for my children

Quiero retirar el dinero obtendio para mis niños

Dear rosaliajustiniano21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Please specify the name of the casino.
• Has your casino account been successfully verified in the past?
• Did you accumulate your winnings with or without an active bonus?
• Is your account currently accessible?
• If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

How can I get the free games deposited into my account?

Como puedo hacer para que me depositen a mi cuenta de los juegos gratis

Hi rosaliajustiniano21,

• Could you please provide the name of the casino?
• Has your casino account undergone successful verification in the past?
• Did you accumulate your winnings with or without utilizing an active bonus?
• Is your account presently accessible?

If there are any relevant communications between you and the casino that could shed light on this issue, kindly forward them to petronela.k@casino.guru at your earliest convenience.

Thank you.

Dear rosaliajustiniano21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.