test - 플레이어는 Casino Tiger Club에서 베팅 표시 문제에 직면했습니다.

The name of the casino is CASINO TIGER CLUB, but it didn't show up in the drop-down menu so I entered that manually. The issue I'm having is that my betting history keeps repeating itself and my new bets, as well as my won bets, aren't showing up.

El nomnre del casino es CASINO TIGER CLUB, pero no me aparecia en la opcion de arriba por eso puse ese. El problema es que se repite mi historial de apuestas y no me aparecen mis apuestas nuevas, ni mis apuestas ganadas

Dear orosan905,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with  CASINO TIGER CLUB.

We'll check the website and add it to our database.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted support regarding the issue? With what response?
• Could you please explain what the disputed amount ($9300) represents in the situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear orosan905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.