플레이어의 보증금이 손실된 것 같습니다.

I deposited €60. These were also debited from my bank account. However, not credited to the casino account!

Ich habe 60€ eingezahlt. Diese wurden auch von meinem Bankkonto abgebucht. Jedoch nicht auf dem Casino Account gutgeschrieben!

Dear eurogalaxy85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting the casino or your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

Looking forward to hearing from you.

Best regards,

Tomas

I sent it!

Habe es zugesendet!

Request that the case be closed. Thanks very much.

Bitte darum, dass der Fall geschlossen wird. Vielen Dank.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.