플레이어의 상금은 몰수되었습니다.

I play daily. I deposited $100 last night on 28MARS with no bonuses.ni started playing. As my balance increased I increased my bet. My balance was up to $16000. My bets were $20. I played it down to $12234 then hit withdrawal. The process started. It count back from 5 mins to 0:00. I checked my balance and it said $34 then the withdrawal was in the processing stage. So I was confident it was going through. I then received a message on live chat saying my withdrawal was rejected due to suspicious activity. Next message said that my balance was then forfeited. Which they replied due to suspicious activity on my account. I repetitively asked what the suspicious activity was and what stage of my playing this occured which then they said it was suspicious betting activity. And I broke the rules. As I said as my balance increased so did my bet amount. They refunded my original deposit of $100 into my account. They also said that my suspicious activity may lead into forfeiture of my next deposit and to exercise cautiously. They also said I manipulated the system into increasing my chances of winning. I have withdrawn on many occasions with no issues in the past

www.28mars.org

Dear 85kezz,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played?

Am I correct in understanding that during this entire gameplay, you have not activated any bonuses?

Please forward me the communication between you and the casino customer support regarding the forfeiture of your winnings at veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika