플레이어의 연령 확인이 거부되었습니다.

Wont let me verify my age for casino games despite putting in the correct date of birth of mine

Dear kyzeku,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please provide the name and website of the casino you are having trouble with.

Are you having trouble registering with your correct date of birth or completing your player profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear kyzeku,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.