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I joined YummyWinsCasino on 27th September 2022.

I deposited on my first day over approximately 200 euros with my visa debit card and fortunately I won. My total deposits to this casino have been over 600 Euros in total upto the 4th October 2022.

I completed all the verification process so be it that was made rather difficult as the site wanted the same documents again or there was a problem with the selfie or some excuse. However finally it got done.

I was told I was only allowed to withdraw 500 Euros which was extremely disappointing as I won approximately 5000 Euro.

In the terms and conditions reads you can withdraw up to 10000 a day.

I was told by online chat agents and customer service I was not allowed to put another withdrawal request in until the first had been done and then I could request every 36 hours another 500 Euro. They said I would have to deposit each month to be able to request withdrawals. I continued to deposit but at the time still waiting for my withdrawal to reach my bank.

This IS NOT WHAT IT READS IN THE TERMS AND CONDITIONS FOR WITHDRAWAL AMOUNTS.

I have never received the 500 Euros from the site and over 50 emails back and forth the emails from customer service contradict each other reading different or the same in relation to my withdrawal. Most being excuses and asking me to continue to kindly wait.

I was told the payment was sent on the 29th September 2022. It reads approved on the 28th September in my profile.

I never received nothing from them and asked for a receipt as proof of payment. One email reads that they do not produce such a service to produce a receipt another email reads a receipt had been requested. I never ever received a receipt to prove the payment had been sent.

I was then asked to provide bank statements on a daily basis up to the 8th October 2022 which I provided to the site proving to them I had not received anything from them.

I have spoken to the Manger of the site (Brian) on the telephone on 2 occasions.

He asked for me to email him required documents being the same bank statement. In one of his replies to my email he states I sent an old statement, I never, so again I sent the same correctly dated bank statement he had requested. Remember, this had been sent to customer services already. On the 2nd telephone conversation he went in depth about procedures and I informed him I had exhausted all my energy in trying to resolve this.

I also asked customer service to put a deposit limit on my account which was denied and I was told to do it in my online banking app. This is not acceptable and I know for a fact that a banking app can have a gambling block on the debit card yet transactions still go through because of the providers being used to accept payments. The majority of them not under the correctly category of gambling so visa and Mastercard blocks on debit cards mean nothing.

I have been playing these sites for over 13 years and have been conned so many times one wonders why I still play.

Well I joined the site as I was recovering from a cancer operation as explained to the Manager and I was continuous playing.

I was unable to sleep and so after a break from playing on any site I joined yummy.

He asked me to wait till Monday 10th October 2022 where he said he is phoning at 10am.

I feel absolutely bullied by this site, the effect on my mental health has been so detrimental that I was very near to suicide.

I know I have tried to the best of my ability to resolve this with the site to no avail.

Not only am I still waiting for my withdrawal but I am requesting every deposit back as the false information given to me stopped me making any further withdrawal.

STILL NO PAYMENT RECEIVED.

MORE EXCUSES EVERYDAY SAYING WAIT.

Rachel Gould

Over 80 emails what do I upload?

Hello rachelgould67,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yummy Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account verified? Did you accumulate your winnings with real money or bonus too? When was the last time you spoke to the casino regarding your withdrawal and what did they respond to it?

Looking forward to your answer.

Regards,

Nick

Opened account on 27th September. All verified account. Never ever played with bonus money. Spoke to them again tonight in reply to an email they sent.

They are asking the provider again.

So I sent a reply back reading ..

Can you hurry up please.

They say in another email yesterday payment has been sent. Then tonight there chasing provider.

This morning I get the same email as soon as they have heard from the provider they will let me know.

I'm also asking for a refund of 200 for depositing as they said funds were on there way 3 nights ago. Then an email saying it reads in the system completed. Well it's not reached my bank they sat sorry for the long wait as soon as they have info from the provider there contact me.

Thank you

Rachel

So regarding my refund request (not my 500 missing payment) that I still don't have this is the reply.

Hello!

Thank you for being in touch with our Support Team!

Thank you for provided information, we have forwarded the refund request. You will be notified via email regarding the updates on your query.

If you have more questions - do not hesitate to contact us again, and we will help you!

Best wishes,

YummyWins Casino

So now I'm still waiting for 500 euro missing payment.

And you see the reply regarding my request for 200 refund as they provided false information.

Thanks again

Rachel G****

Now they send this...

Hello!

Thank you for being in touch with our Support Team!

We really apologize for this situation and for inconvenience caused. Unfortunately, we are still waiting the response from the payment provider regarding your issue. We have forwarded your complaint to our payment department.

If you have more questions - do not hesitate to contact us again, and we will help you!

Best wishes,

YummyWins Casino

This is all I get from them. I have roughly 100 emails since the start of this.

Reading the same or different excuses.

Still they won't produce no form of receipt to say its even sent.

I'm at rock bottom with it all.

Thank you for helping

Rachel

I just sent this to them as I'm worn out.

Yeah I cam honestly say you people have proper ran me into the ground.

Not the best way to treat customers is it.

I'm really fed up with the same emails, excuses, false information etc....

I mean next week it will be a month since you suppose to send payment and still to date you can't produce a receipt.

Yes I feel not only should you refund my deposits but I'm sure some amount of compensation should be added. That's on top of me still waiting for my 500 euro lost with your provider.

Terrible situation really it is.

Remember I have been recovering from a cancer operation, do you think any of this is acceptable?

You can't keep sending the same email that your sorry and as soon as you hear your contact me........

It's totally unacceptable and I am asking to have my money in my bank as urgent.

Remember the faster payments service I have mentioned on a few occasions.

This can be used worldwide.

In one email you said I could receive my money in 2 hours..... so ask payments to send please as urgent then you do what you need to do with your providers.

I feel it extremely unfair to make me wait any longer. .

Thanks

Rachel G****

Dear rachelgould67,

Please understand that even if the casino has processed the payment, the payment provider still has to do as well and sometimes it can take a few days or even a week. When exactly did you receive the confirmation of the payment from the casino?

Is there any new update from the casino since your last post?

Sent money back to online casino.

Merchant that was paying me was not recognised by my banking.

Won, got another withdrawal on the go.

Bloke just rang said wrong bank details.

Here we go again

Hello rachelgould67,

So the balance is back on your casino account now? Did you request for a new withdrawal?

Also isn't there any other payment method you could use if the bank transfer is not working?

I used what they sent back.

Payment provider is a fraud. I have a receipt from the casino.

Produced to my Bank.

We can leave it at that now.

Many thanks for all you're help.

Rachel x

Let the authorities do what they need to do!

I would suggest putting a warning out to anyone who considers this casino and many alike.

Thank you.

Rachel x

Hello rachelgould67,

If the payment got rejected by the payment provider, it is hardly the casino's fault. Did you try an another payment method since?

Excuse me. TERMS AND CONDITIONS READ... FIRST YOU CAN WITHDRAW 10 000 EURO A WEEK. I WON @5K

THEY WOULD ONLY ALLOW ME TO WITHDRAW 500 EURO. THE CASINO SAID THEY HAD A PROBLEM WITH THE PAYMENT PROVIDER AND SO JUST PUT MY WITHDRAWAL MONEY BACK INTO MY ACCOUNT ONLINE.

THE RECEIPT THEY EVENTUALLY GAVE ME WAS PROVEN TO BE FAKE. THE PAYMENT PROVIDERS NAME DONT EXIST.

WHOS FAULT IS IT? THE CASINO ALONG WITH OTHERS ARE MONEY LAUNDERING CON ARTISTS WHO WILL NOT PAY OUT.

THEY AMONG OTHERS ARE UNDER INVESTIGATING.

SO YES IT IS THE CASINOS FAULT.

THEY CAN'T EVEN PUT A DEPOSIT LIMIT ON FOR YOU.

THEY DO NOT SHOW ANY LICENCE ICON ON THERE SITE.

THE TIME WILL COME WHEN ALL THESE CON ARTISTS GET WHAT THEY DESERVE.

You don't help

I am a million percent in the right here

So I'm not depending on you to sort it out.

This casino along with sister sites and others are under investigation.

Can you please forward the above mentioned "fake" payment receipt? Also please if you have any additional supporting evidence forward it as well to nikolas.b@casino.guru.

Dear rachelgould67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Don't bother.

Your services don't seem to ever get anywhere.

I'm not using a gambling site abroad ever again. There fake, lying thieves.

I'm to sick to take any more stress.

The complaint will be now closed due lack of evidence.