Tez888 Casino - 플레이어의 탈퇴가 지연되었습니다.

I have won 10000000 INR in the game crazy time on the site Tez888.com, but since then they are not giving me any withdrawal saying your bets are under review, your KYC is under process but it's been 20 days they still didn't give me my funds

Dear taifkhalid04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that your account has not been verified yet?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have made successful withdrawals before.

Yes they asked to give them KYC documents and I have already given them all the docs 10 days before, but they are not completing it.

No there was no bonus active.

Mam I have provider all the docs in your email as requested by you.

And today they disabled my ID with giving fake reasons, they are saying I have used third party software for winning

Please help me Mam they are doing fraud with me.

Please I have lost too much money

I need these funds mam

Thank you for your reply, taifkhalid04. Please note that I haven't requested any information via email from you yet.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Live casino mam

Mam they said, to me you have won the funds, with some third party software I have all the proofs available all of my bet screenshots and everything

Mam any update?

Please note that I requested the communication between you and the casino. Please forward it to me so we can proceed with this complaint. Thank you.

Mam I have contacted them, so many times, they are just telling different reasons for disabling my account again and again, first they told me that I have used any third party software to win the money, then they said there was some irregularities in my deposits so I told them I have every proof available, so now they are saying they have noticed Money laundering in my account, and when I said prove it so they said we have sent your details to the Higher authorities the officers will contact me but no one is contacting me mam.