This Is Vegas Casino - 플레이어의 보너스 상금 출금이 거부되었습니다.

I was initially excited that I was sent an invitation or a enticement so to speak, in the form of a ten dollar bonus. To only discover that after having accumulated up to $1100 I was not eligible for any type of withdrawal!!!! What the heck is the point even sending an email with the proposition of a " no deposit bonus " if there's no reason to play and no chance of getting the winnings ??!!!! What a load of shite

Dear Winwanwon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with This Is Vegas Casino. According to our Fair gambling codex:

https://casino.guru/fair-gambling-codex-for-casinos#restricted-bonuses

We believe that casinos should be equipped to only give out bonuses to eligible players. If the casino is not equipped, it should let players withdraw their winnings even if they are from a country that is restricted for bonuses. In other words, once a player gets a bonus, a casino shouldn't take it away from them or confiscate any winnings that originated from that bonus (unless some other rules have been broken).

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you filled in your casino profile, or has the casino asked for your country upon registration?
• Could you please explain what kind of bonus you redeemed?
• Could you please send me the correspondence from the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Winwanwon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.