Tip Top Bingo Casino - 큰 승리 후 플레이어의 계정이 폐쇄되었습니다.

I played for a month in this casino until I won a large sum, after which I passed verification and put the money up for withdrawal, after 2 days my account was blocked and the casino refuses to return the money, without explaining the reason, I will write statements to the CIA!

Dear haezemberg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, and I’d like to gather some more details so that I can fully understand the situation and assist you better.

• To start, could you please let me know when you registered your account with the casino?
• Additionally, have you completed the account verification process successfully, or are there any pending steps for that?
• I would also appreciate it if you could specify which games you’ve been playing – whether it’s live casino games, slots, or sports betting – as this may help in resolving your issue more efficiently.
• Were your winnings accumulated with or without an active bonus? If you were using a bonus, it’s important to understand the conditions that might apply, so we can proceed with your case accordingly.

If there is any additional communication from the casino or other documents relevant to your complaint, please forward them to my email at petronela.k@casino.guru, and I will be happy to review them.

Your cooperation is crucial to the progress of your case, and without it, we won’t be able to proceed effectively. I truly hope we can resolve this issue as soon as possible and ensure a fair outcome for you.

Thank you in advance for your reply, and I look forward to your response.

Best regards,

Petronela

registration date December 30, verification was successful, I received a confirmation email and 2 days later the account was blocked and I couldn't withdraw the funds

the winnings were accumulated without the bonus program I played casino slots like: no limit city , pragmatic

as evidence I have screenshots of all winnings and confirmation of verifications from the casino

Dear haezemberg,

Thank you for your message.

Could you please forward the screenshots of your winnings and the verification confirmation from the casino to petronela.k@casino.guru? These will help us investigate your case further.

Looking forward to your response.

Dear haezemberg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.