Tipico Casino DE - 플레이어의 상금은 몰수되었습니다.

The game froze after I won 35 euros, along with my winnings. I couldn't continue playing. I contacted Tipico 8 times and repeatedly sent the requested images and transaction number. Now the winnings have simply been deleted.

Das Spiel hat sich nach dem ich 35 Euro gewonnen habe einfach aufgehängt sammt Gewinn. Ich könnte auch nicht weiterspielen. Ich habe Tipico 8 mal angeschrieben immer wieder habe ich die gewünschten Bilder und Transaktionsnummer geschickt. Jetzt hat man den Gewinn einfach gelöscht.

Dear mops123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident? Has the stake you made been deducted from your balance?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thank you for your email. Unfortunately, the images you provided me with show only a snippet of your gaming history and I cannot see any error occurring during your gameplay. Do you have any other images or videos that would help us understand your issue in more detail?

Dear mops123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.