Tipsport Vegas Casino - 플레이어가 계정에서 승인되지 않은 거래를 신고합니다.

Hello, I made a deposit at Tipsport casino, over 22,000 CZK, then I went to sleep. When I woke up. There were only a few pennies left in the account. I thought the nephew lost, but he swore he didn't. Probably someone lost it on my account. But after I wrote the casino. I have sent some evidence that this is indeed the case. I was only told that the money was lost. It's been a week and I discovered you today. Unfortunately, if it wasn't for the fact that it was money for housing. I would be angry, but I wouldn't deal with it. But I have 2 days to pay my rent. And then I'll be on the street. Unfortunately, Tipsport support doesn't care at all without even checking. They wrote to me that they can't do anything about it. Can I be helped in any way? I'm really desperate. I have already spent over 6000 for this with the belief that I might win. When I know I'm going to end up on the street, one tries anything. Thank you very much for your help, I am really helpless.

Best regards, Denis F***

Dobrý den, nahrál jsem si v Tipsport casinu, přes 22000 Kč poté jsem šel spát. Když jsem se vzbudil. Na účtu bylo už pouze pár haléřů. Myslel jsem že to prohrál synovec, přísahal ale že ne. Pravděpodobně to někdo prohrál na mém účtu. Ale po té co jsem psal casinu. Poslal jsem několik důkazů že je tomu opravdu tak. Bylo mi pouze odpovězeno, že dané peníze byly prohrány. Je tomu již tyden a dnes jsem objevil vás. Bohužel kdyby nešlo o to že to byly peníze na bydlení. Tak bych byl naštvaný ale neřešil bych to. Ale zbývají mi 2 dny do zaplacení nájmu. A potom budu na ulici. Bohužel to podporu od Tipsport vůbec nezajímá, aniž by to třeba prověřili. Mi napsali že s tím nemůžou nic dělat. Dá se mi nějak pomoci? Jsem vážně zoufalý. Už jsem kvůli tomu utratil přes 6000 s vírou že třeba vyhraji. Když vím že skončím na ulici, člověk potom zkouší cokoli. Moc děkuji za pomoc, jsem opravdu bezmocný.

s pozdravem Denis F***

Dear funkdenis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication and supporting evidence to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear funkdenis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I only have a photo of a chat with casino support from that time

Dobrý den, mám pouze foto z konverzace s podporou kasina z té doby

I sincerely apologize, but if your nephew had access to your account, our options for addressing this situation are limited. It's crucial to grasp that the user is entirely responsible for safeguarding their login information, and this incident cannot be attributed to any fault on the casino's part.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.