True Blue Casino - 플레이어가 자신의 계정에 로그인하는 데 어려움을 겪고 있습니다.

angryman1 is my username!

I deposited 50$ into my account?

And for some reason I go to loginre and nothing happend th

ey

Dear Garry,

Thank you very much for submitting your complaint. I will contact the casino and ask for their cooperation in resolving this case, but first, could you please tell me if you have received any explanation from the casino (it might be hidden in the junk mail)? Is there any notification or message, when you try to log in? What exactly does it say, when you try to enter your username? Do you type your email address or username to enter your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Greetings Garry, Petronela,

I've reviewed the account and I don't see any issues aside from attempted logins using an incorrect password.

I went ahead and reactivated the account, give it another shot and if you still can't log in try following the "lost password" instructions after the first failed attempt. You should be able to recover your account using the gmail account you signed up with.

Hope that works for you, let us know!

Best wishes,

Nick and True Blue

Dear Garry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.