TrueFortune Casino - 플레이어의 탈퇴가 지연되었습니다.

This is true fortune Casino. I deposited $200 and somehow I met the waging requirements and withdrew $500. I have made the withdraw on the 25th of May- After a lot of mucking around The account got verified on the 29th of May. I still can see on the account I can reverse the withdrawal so they obviously have not attempted to make the transaction in my account. The support team are completely useless and just say the manager will look into it and they don’t contact you. This has been 19 business days since my account has been verified.

Dear nadoman123, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear nadoman123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.