TrueFortune Casino - 플레이어 보증금이 환불되었습니다.

On Aug 27th I made some deposits my last deposit, Matthew K pops up on chat stating my refunds have refunded, ok now is 9/12 and no refund has been posted back on my card, I have emailed them several times and get a response stating it's been already processed and it will take time on my card the whole reason they refunded me is bc there sister site Rocketbet got a charge back from my card company bc my card had been stolen and that I have offered to pay that back multiple times bc I had no idea that my card company actually did a charge back from that deposit

Dear Anteater,

Thank you very much for submitting your complaint and forwarding relevant communication and screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account blocked or it’s still accessible? Did I understand it correctly that you will be able to use a different payment method and deposit funds again? Have you received any payment receipt or a reference number for refund transactions from the casino?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

I can still access my account, cc has been blocked and no reference number given, I also have emails that I can forward over also

Thank you very much for your reply. Did I understand it correctly that you will be able to use a different payment method and deposit funds again?

Additionally, you could forward any relevant communication to petronela.k@casino.guru.

I was told I can do a Bitcoin deposit but never have made one

Not sure what my alternative depositing has to do about a casino stating they are refunding my money but yet no refunds have been done not any proof given from the casino just emails back and forth from them stating its been done

Dear Anteater,

Could you please advise if you have a proof that the casino allowed you to deposit again using a different payment method? Have you saved the conversation? In my opinion it is unusual to refund player’s deposits due to chargebacks and allow the same player to deposit again. If I may, I would suggest choosing a different casino to avoid any problems in the future. If your name is on the list of the players who have placed chargeback previously, you might experience difficulties in the future, when you will try to withdraw your winnings. Obviously, the decision is entirely up to you. 

The charge backs where at one of the sister sites, I found out that true-fortune is tied to rocketbet casino that's actually where the charge back happened it didn't happen at true Fortune and yes I have the conversation and emails where they say there giving me a full refund back but still nothing

Thank you very much, Anteater, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance regarding delayed refunds.

If you wish to deposit funds into your casino account using a different payment method I strongly recommend doing so only if you saved the relevant communication in which the casino has allowed it. 

I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anteater69,

I looked at your complaint and will do my best to help you. I would like to invite TrueFortune Casino into this conversation. Please, can you specify the situation regarding pending player's chargebacks?

Hi Anteater,

I'm sorry to inform you that we had to proceed to close your account due to fraud, charge back history and refunded your deposits. Today we received alerts that you already charged back the deposits we tried to refund. In this case, we no longer have anything left do do.​

Regards,

TrueFortune Casino

Dear Casino,

please provide evidence where is clearly visible this fraudulent behavior to my email: viliam.v@casino.guru.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.