플레이어가 플레이하는 동안 기술적 결함을 경험했습니다.

The platform does not allow betting on the previous number that came out in roulette again. In other words, it does not allow you to repeat the bet recently, I threw the number 10 3 times in a row and it did not let you bet on that number. A scam with all the letters. I sent the claim and attached the screenshot with the response

La plataforma no permite volver a apostar en la ruleta al número que salió anterior. O sea no permite repetir la apuesta recientemente tiro 3 veces seguidas el número 10 y no te dejaba apostar a ese número. Una estafa con todas las letras. Envié el reclamo y les adjunto la captura de pantalla con la respuesta

Dear jblangar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident. What the disputed amount represents?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear jblangar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.