Vegadream Casino - 플레이어 상금의 인출이 지연되었습니다.

I have deposited €100 4(four) times across July and cleared the bonus terms(wagering) on each of those 4(four) times.

I wanted to withdraw;

€500 and €200 both on the same day, with a few hours between.

I sent in the bank statement.

Received email saying i had breached bet size and all winnings void.

Fair, i did misclick so one or two bets was to high, but over thousands and thousands of bets they can clearly see that it is not a breach on purpose.

I dont even know on which deposit i breached the bet size.

It seems unfair they can void all winnings, considering deposit and bonus was cleared.

How can bonus be cleared and then they say breach in ToS...

So, some goodwill?

Wagering way over €15k and they seize a €700 withdraw.

Dear louisegau2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear louisegau2,

Have you received your withdrawal from the casino yet?

Dear louisegau2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.