Vegas Casino Vulcan - 플레이어가 철회할 수 없습니다.

Hi, I saw one of the complaint from a person from Ghana, he is facing the same issue like I am, I was told to deposit 100$ to become a Amature player to be able to withdraw, which I did then, when I went to withdraw same as that person I was told that I have to deposit 180$ which 9% of the amount I'm withdrawing, but I didn't do, please let us know is this casino a legit or fake and how do I get my 120$ back

Hello Azim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Casino Vulcan. Please allow me to ask you a few more question before we would move forward.

Could you please sum up how many times did you deposit exactly until now and in what amounts? Is your account already verified? Is your balance generated from real money or bonus too?

Looking forward to your answer.

Regards,

Nick

I have deposited twice total of 120$ and won around 2000$.

Yes account is verified.

120$ Real money deposited and 2000$ I won on a slot.

I didn't get any bonus.

Hello Azim,

It is definitely not usual to ask for another deposit just to withdrawal. Can you please send us evidence of their request to deposit? Do you have a screenshot or chat transcript of it? If yes, please forward them to nikolas.b@casino.guru.

Regards,

Nick

Dear Azim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.