Vegasino Casino - 플레이어의 출금이 상당히 지연됩니다.

Good evening! I have requested three withdrawals of €500 each, with the first withdrawal on 29/11/2024, the second on 30/11/2024, and the third on 01/12/2024. It has been 8 business days since the first withdrawal, and I have contacted them via live chat and email. They keep telling me the same things or saying that my bank is not responding to their request. When I contacted my bank, they mentioned no communication with them. I'm starting to worry as they keep repeating the same automated responses. The only good thing is that they reply promptly to messages, but they keep saying the same things. They advertise fast withdrawals within 48 hours, but it has already been 8 business days.

Καλησπερα! Εχω ζητησει 3 αναληψεις των 500€ με πρωτη αναληψη στις 29/11/2024 δευτερη 30/11/2024 και τριτη στις 01/12/2024. Εχουν περασει 8 εργασιμες ημερες απο την πρωτη αναληψη εχω ερθει σε επικοινωνια μαζι τους καιεσω live chat και μεσω email και συνεχεια μου λενε τα ιδια πραγματα ή οτι δεν απανταει σε αιτημα τους η τραπεζα μου. Σε επικοινωνια που ειχα με την τραπεζα μου δεν ειχαν καποια επικοινωνια μαζι τους. Εχω αρχισει να ανησυχω καθως μου λενε συνεχεια τα ιδια πραγματα. Το μονο καλο οτι απαντανε αμεσα στα μηνυματα αλλα μου λενε τα ιδια αυτοματοποιημενα πραγματα. Και διαφημιζονται για γρηγπρες αναληψεις εντος 48 ωρων αλλα εχουν περασει 8 εργασιμες ημερες.

Dear Dimitrisgk89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

My account says no verification required. I keep in touch with them and they just give me the same answers to be patient etc.

Ο λογαριασμος μου γραφει οτι δε χρειαζεται επαληθευση. Ερχομαι σε επικοινωνια συνεχεια μαζι τους κι απλα μου απαντανε τα ιδια να κανω υπομονη κλπ.

In a recent communication, just now, they answered me the same thing. "Don't worry you will get your money. The financial department is up-to-date, it just has a lot of work and a lot of assignments to manage" every day the same. I ask for a time frame to tell me when to expect the money and they don't know. Please what else do you advise me to do?

Σε προσφατγ επικοινωνια μολις τωρα μου απαντανε το ιδιο πραγμα. «Μην ανυσηχειτε θα λαβετε τα χρηματα σας. Το οικονομικο τμημα ειναι ενημερο απλα εχει πολλη δουλεια και πολλες αναληψεις να διαχειριστει» καθε μερα το ιδιο. Ζηταω ενα χρονικο περιθωριο να μου πουνε ποτε να περιμενω τα λεφτα και δε ξερουν . Παρακαλω τι συμβουλευετε να κανω αλλο;

Can I send you some screenshots of conversations? I'm very stressed, I'm afraid that I won't get the money. I have made many deposits in their casino. I'll have to get my earnings.

Μπορω να σας στειλω καποια screenshot απο συνομιλιες; Εχω αγχωθει καρα πολυ φοβαμαι οτι δε θα παρω τα χρηματα. Εχω κανει πολλες καταθεσεις στο καζινο τους. Θα πρεπει να παρω τα κερδη μου.

Thank you for your reply, Dimitrisgk89. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that your account hasn't been verified yet?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

I have made successful withdrawals from another casino of a similar company with the same license. This is not the first attempt.

My account says that no verification is needed and in a recent communication with them when I asked them this question, they gave me the same answer. That I don't need anything but patience to do

Yes! No active bonus! I didn't even turn it on.

Thanks for your help

Εχω κανει επιτυχεις αναληψεις απο αλλο καζινο παρομοιας εταιρειας με ιδια αδειοδοτηση. Απο το συγκεκριμενο οχι πρωτη αποπειρα ειναι αυτη.

Ο λογαριασμος μου γραφει οτι δε χρειαζεται επαληθευση και σε προσφατη επικοινωνια μαζι τους που τους εκανα την ερωτηση αυτη μου απαντησαν το ιδιο. Οτι δε χρειαζεται κατι μονο υπομονη να κανω

Ναι! Χωρις ενεργο μπονους! Δε το ενεργοποιησα καν.

Ευχαριστω για τη βοηθεια σας

Please, if by tomorrow, when 14 days are up, they haven't given me the money, give me an email so I can send you screenshots of all the conversations I've had with them for two weeks. I am really stressed out more and more day by day.

Παρακαλω αν μεχρι αυριο που κλεινουν 14 ημερες δε μου εχουν βαλει τα χρηματα δωστε μου ενα email να σας στειλω screenshots απο ολες τις συνομιλιες μαζι τους εδω και δυο εβδομαδες. Πραγματικα εχω αγχωθει παρα πολυ μερα με τη μερα και περισσοτερο.

Please mention in the incident that it has now been 14 days without my money being deposited. I am so worried.

Παρακαλω αναφερετε στο περιστατικο οτι πλεον περασανε 14 ημερες χωρις να εχουν βαλει ακομη τα χρηματα μου. Εχω ανησυχησει τοσο πολυ.

I want to make an update!

1) After 15 days they only paid the first €500! They returned my other two withdrawals due to a technical problem. And now I have to request a withdrawal which starts today! Why did I have to wait so long for my money?

2) From what I understand, they do everything to make you play and lose money. What is happening with this casino is not good at all.

3) Tomorrow I will ask for the other €500, as it is not happening today because of the previous payment. In essence, they are taking me from the beginning again until mid-January, when I see myself getting paid! It is tragic!

Θελω να κανω ενα update!

1) Μετα απο 15 ημερες πληρωσαν μονο τα πρωτα 500€! Τις αλλες δυο αναληψης μου τις επεστρεψαν πισω λογω τεχνικου προβληματος. Και τωρα αναγκαστικα ζήτησα ανληψη η οποια ξεκιναει απο σημερα! Γιατι να πρεπειβνα περιμενω τοσο πολυ για τα χρηματα μου;

2) Απ οτι εχω καταλαβει κανουμ τα παντα για να παιξεις και να χασεις τα χρηματα. Καθολου καλο αυτο που συμβαινει με το καζινο αυτο.

3)Αυριο θα ζητησω τα αλλα 500€ καθως λογω πριου δε γινεται σημερα. Στην ουσια με πανε απο την αρχη παλι μεχρι μεσα Γεναρη με βλεπω να πληρωνομαι! Ειναι τραγικο!

Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I sent them to you via email.

Σας τα εστειλα μεσω email.