Velobet Casino - 플레이어의 상금은 몰수되었습니다.

Yesterday my total amount of deposits was 370€ i won in one of the slots from two bonus games a total of 900€, after I requested a withdrawal, today ire received this message that I won to much and they taked 600€ from my balance just because

For no reason

Velobet is a scam casino

I'm a long player and it's something unbelievable to happen

Dear for4train,

Thank you very much for submitting your complaint. I’m sorry to hear about your experience with Velobet Casino and the issues surrounding your recent withdrawal.

To help us better understand the situation and assist you in resolving the issue, I have a few questions:

• Did you accumulate your winnings from a bonus or were they won from your real balance? If so, please provide details about the bonus you used, including any bonus terms or conditions that were applied to your account at the time.
• Could you provide the exact message you received from the casino stating why they took €600 from your balance?

Your cooperation is very important for us to proceed with this case and help you get a resolution. Without your input, we won’t be able to investigate or act on your behalf.

If you have any relevant communication or documents to send, you can forward them to my email address at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I deposited 379€ and in the end when I lost all my money I used 200 free spins, won 20€ with them, in the same slot I got up to 100€ and then I went to the other one (the conditions didn't say anything about maximum winnings, or wager).

In the last slot I managed to win €900

I asked for a withdrawal but the same evening I got the message shown in the photo

And the account was blocked

Depositei 379€ e no final quando perdi o dinheiro todo utilizei 200 free spins, ganhei com eles 20€, no mesmo slot cheguei até aos 100€ e depois fui para o outro (nas condições não tinha explícito nada acerca do valores máximos de ganhos, nem wager)

No último slot consegui ganhar 900€

Pedi para levantamento mas na mesma noite recebi a mensagem que está na foto

E bloqueio da conta

Dear for4train,

Thank you for providing the details of your situation.

After reviewing the bonus terms, it seems that if your winnings came solely from the free spins, the maximum cashout might be limited. You can find the bonus terms here for reference: Velobet Bonus Terms.

To better understand and clarify your case, I recommend requesting your full game history directly from the casino. Once you have it, please forward it to me at petronela.k@casino.guru, and I’ll review it thoroughly to assist you further.

Thank you for your cooperation, and I look forward to your update.

Dear for4train,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.