Velobet Casino - 플레이어의 상금은 몰수되었습니다.

I joined velobet and made my first deposit, I was playing immersive roulette and had a 50p on number 2, which won with a 250x multiplier which meant I should have won £125 but they only paid me £10. I took screenshots and I contacted customer support who claimed they carried out checks and can see I was in fact paid correctly. I disputed this and got them to carry this out again and they are still claiming that I was paid fairly when I have clear screenshots that number 2 won with a 250x payout and another of my transactions that I only received £10. Shocking service especially for a new customer.

Dear Kckckckckckckc222,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Velobet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Did the casino launch an investigation on your behalf based on the provided information?
• Are your bet details recorded, or did the casino make the bet details accessible to you? (distribution of your bets on the table)
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas