VeryWell Casino - 플레이어가 계정 확인을 완료하기 위해 고군분투하고 있습니다.

I have been trying to withdraw my winning but it keeps getting declined I have sent passport and a selfie with me holding my passport, I have sent my driving licence front and back, a utility bill with my name and address in a pdf file, my card front and back which I use for deposits yet I’m still being declined 😭

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thanks for getting in touch I have been trying for 7 days and 5 times it’s been rejected and they now want every single card I’ve used to make a deposit which I no longer have so I don’t no what to do?? I’m getting so frustrated

Could you please advise how long ago you have registered your account? How many payment methods you have used? Are those cards expired or lost?

Dear Sarah1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.