VIP Club Player Casino - 플레이어의 질문 내기 요구 사항.

Employee named Maros lied about my completed rollover I was told days before it was successfully completed this was a blatant attempt to rob me of my money. Clearly they weren’t happy I won the free offer.

I’m bipolar, disabled and hospitalized 4 times in the past three years they should not con or pick on people like me.

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements? Could you please forward your cashier and deposit histories? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It was a welcome chip

Could you please forward your cashier and deposit histories? Thank you.

I sent email

Could you please forward your game history in Excel format?

I don’t know how to do that nor have excel

You can request your game history in Excel format from the casino directly.

Okay

Check email

Is there any other relevant communication that you could forward to me, please?

Dear Andrew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

None they lied about the rollover It was a $200 chip I believe they were upset I completed it

Could you please forward the relevant communication between you and the casino to petronela.k@casino.guru? Please understand that it is highly unlikely that the casino would get upset over completing a Free Chip wagering with winnings of $100. I will be waiting for your emails patiently.

Dear Andrew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.