Wagerinox Casino - 플레이어의 탈퇴가 지연되었습니다.

I requested a withdrawal of 14000kr on December 27th after verifying my account. I have also already spent the 14000kr as I expected the money to be deposited shortly. However, I've only received automated responses stating that they have a "backlog". Meanwhile, they continue to send me spam emails with deposit offers and accept deposits. They have also disabled the function which allows me to use their live chat. Now, I'm trying to reach out via email but the result remains the same.

I no longer know what to do. The fact that I've already spent this money makes the situation sting a bit more. This is a clear case of fraud, and I want them to face the consequences for what they're doing to innocent people.

Can you assist me?

Begärde ett uttag på 14000kr den 27:e december efter att ha verifierat mitt konto. 14000kr som jag nu dessutom har spenderat pågrund av att jag förväntat mig att pengarna skulle trilla in inom kort. Men de har bara vart massa automatiska svar om att dem har en "backlog" sedan dess. Samtidigt skickar dem ut spam reklam till mejl och erbjuder insättningserbjudanden och tar emot insättningar. Dem har även tagit bort funktionen för mig att kunna skriva i deras livechatt. Nu försöker jag mejla istället med det är samma resultat

jag vet inte längre vad jag ska göra, men i och med att jag spenderat dessa pengar redan så svider det lite extra. Det här är en uppenbar scam och jag vill att dem ska få konsekvenser för vad dem gör mot oskyldiga människor.

kan ni hjälpa mig?

Hello Gregerbeco,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wagerinox Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I think I was verified the same day the 27th. Have contact with them almost daily where I get the same automatic response every single time.

didn't play with any bonus or similar but pure money

Tror jag vart verifierad samma dag den 27:e. Har kontakt med dem nästan dagligen där jag får samma automatiska svar varenda gång.

spelade inte med någon bonus eller liknande utan rena pengar

Det är är samma svar du får varje gång, fast olika versioner av det

We regret to inform you that there is a delay in processing your payment, and we apologize for any inconvenience this may have caused. We want to assure you that we are working diligently to rectify the situation and thank you for your understanding. Your complaint will be immediately forwarded to the finance department for urgent attention.

Best regards 

Wagerinox 

2 månaders tid snart med de här

Hello Gregerbeco and thank you for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Gregerbeco,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wagerinox Casino,

Could you possibly provide additional information regarding the delayed withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact MADRE – an alternative dispute resolution service (click here) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (michal.v@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal