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I made a deposit of 20 euros, I won 400 and they do not withdraw me. Each time various excuses are made. They ask me that they can not make a deposit and I find another way I wrote that I am asking for a withdrawal of my amount and then I want to close my account. They have closed it for me and still no communication to put the money.

Έκανα κατάθεση 20 ευρώ έχω κερδίσει 400 και δεν μου κάνουνε ανάληψη.Καθε φορά σκαρφίζονται διάφορες δικαιολογίες.Μου ζητάνε ότι δεν μπορούν να κάνουνε κατάθεση και να βρω άλλο τρόπο έκανα λογαριασμό skrill έκανα κατάθεση ξανά ενώ έχω 400 και έπαιξα 3 φορές τα 20€.Και έγραψα ότι ζητάω ανάληψη το ποσού μου και μετά θέλω να κλείσω τον λογαριασμό μου.Μου τον έχουνε κλείσει και ακόμα καμία επικοινωνία να βάλουνε τα λεφτά.

Dear Dimitris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the payment is still pending inside your blocked account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified before it got blocked?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

They never answered that it was verified. I have sent all the documents and I was trying to make the withdrawal through a visa card. And they told me you can not make a deposit in any other way. answer.

Ποτέ δεν απάντησαν ότι έγινε επαλήθευση.Τα έχω στείλει όλα τα έγγραφα και προσπαθούσα μέσο κάρτας visa να κάνω την ανάληψη.Και μου έλεγαν δεν γίνετε να κάνω με άλλον τρόπο κατάθεση.Εκανα με Skrill και κατέθεσα και τζογάρα τρεις φορές το ποσό και ακόμα δεν έχω απάντηση.

Thank you as soon as they put my money

Σας ευχαριστώ μόλις μου βάλανε τα χρήματα

Could you please specify how many days ago was your withdrawal requested? 

Dear dimitrissmirnaios,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.