Weiss Casino - 플레이어의 계정이 차단되어 자금에 접근할 수 없습니다.

Greetings all,

I am sorry for the delay.

Dear Christopher,

I am sorry to hear about your unpleasant experience. From now on, I will assist you with the case.

From what I have read above, I think that the main issues here are your public complaint on casino.guru and your language and offensive statements against the casino at the time its internal investigation was not finished yet, so before submitting the complaint here, I think it was alright to just stay patient and wait for the results of their investigation. If a mistake had been on the casino's side or its payment provider's/processor's side, they would not have probably had a reason to not pay your disputed winnings in full, maybe deducting 1 payment of 1,000 from your winnings/balance.

Let's try to somehow rationally solve it together. However, although I understand your frustration and the lengthy process, I am now seriously asking you to avoid offensive language against the casino and stay patient until the casino provides us with more details regarding the matter. For the purpose of "starting from the beginning" and providing the casino with assurance that we can resolve the matter without using offensive language and words against the casino publicly, I will hide the thread and update the summary of the complaint accordingly. Otherwise, please note if you continue with the way of your communication after this warning, I will be forced to think about different next steps.

Thank you very much in advance for your patience and understanding!

Dear Weiss Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?

What exactly happened there? Do I understand correctly the user's statements "finished" the casino's investigation prematurely, and therefore, the casino decided to refund his deposits instead of paying his balance/winnings in a standard way? If so, and I sincerely believe you understand that it may make people crazy if someone holds their money (especially significant amounts) without providing a justified reason or details for a long time - if the player accumulated his winnings from the processed/completed deposits that the casino received without issues, without breaching the casino's Terms and Conditions and the winnings are legitimate, would the casino be able and willing to reconsider its decision and pay the rest of the user's winnings?

Of course, if there was a breach or (for example) the refunded amount together is higher than the amount of the disputed funds, feel free to provide us with the necessary details and supporting evidence.

If needed, you can use my email address (branislav.b@casino.guru).

Thank you very much in advance for taking the time to re-examine the situation again despite all of the above.