Welle Casino - 플레이어가 인출 문제를 겪고 있습니다.

I wanted to withdraw the money but it doesn't work. Support told me to check my emails but I haven't received anything. I just want to understand why I can't withdraw the money.

Ich wollte mir das Geld abheben aber es geht nicht Support schreibt mir ich soll in den E-Mails nachschauen habe aber nichts beckommen ich will einfach nur verstehen warum ich das Geld nicht auszahlen kann

Dear mell1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Since when are you attempting to withdraw your winnings?

Looking forward to hearing from you.

Best regards,

Tomas