Whamoo Casino - 출금 시도 후 플레이어의 계정이 잠겼습니다.

This all started back roughly in March 2023, was asked for fairly simple KYC which I complied with. Then I was asked for certified bank statements stamped by my bank which was a very annoying process but again I did what I asked and sent them the bank statements. This was June 2023.

Then in January 2024 I chased them for an answer as I went into my account to try and make the withdrawal again, but my account was then permanently locked the day after making that withdrawal.

I have chased them a couple times since, they acknowledged those chasers but then have now went completely silent on me.

I will include screenshots of my conversation with them for context.

Dear devscott87,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any email from the casino explaining why your account was closed?

Has your withdrawal request been approved, or has it been canceled?

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

I received an email about account closure but no reasoning for it

No the money never arrived to my requested payment method, I had pulled the money from my account but never got an update about it being processed or not.

And for KYC, I had sent everything they asked for but again, never got an acknowledgement about whether they accepted the documents or not.

Thank you very much, devscott87, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello devscott87,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Whamoo Casino to join the conversation.

Dear Whamoo Casino,

Could you kindly furnish details regarding the reason for the player's account being blocked and the withdrawal not processed?

If the information can't be shared publicly, please send it to michal.k@casino.guru