Whamoo Casino - 플레이어의 보증금이 그녀의 계정에 입금된 적이 없습니다.

I made two deposits of € 54 each via Rapid Transfer. The money was debited from my bank account but not credited to the account. The support does not respond.

Ich habe zwei Einzahlungen von jeweils 54€ via Rapid Transfer gemacht. Das Geld wurde von meinem Bankkonto abgebucht aber nicht auf dem Account gutgeschrieben. Der Support reagiert nicht.

Dear Galina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Galina,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.