Wild Casino - 플레이어가 플레이하는 동안 기술적인 결함을 경험했습니다.

Ok February 26, at approximately 9:56 AM I won the MAJOR Jackpot. However I wasn’t paid the $600 that should have been awarded to me. I was only paid $105

The spin number is 10400000134018466 - game spin it Vegas.

I won the major jackpot , not the minor and not the mega. I provided a screenshot below showing you the Major is $601. 

I also provided the details from the Vegas Spins, which is required to have a chance at the jackpots.

I should have been paid $705 after factoring in the other things I won, however I was only paid $105.

I’m still owed $601.

I also made screen shots of the complete terms and conditions of the games. 

This is the screen showing the major should have paid me $601.97

so far I’m been given two reasons why I wasn’t properly paid for the major jackpot. Here’s the latest response from the wild casino team.

first I have no idea where inside the terms of the Vegas spins bonus game what she says is mentioned, but I pointed out to her that I was paid out $105, if what she says is accurate I would have been paid out $5 versus $105 which you can see from the game play results. I’m still owed at least $501.97 which is the difference, you can clearly see I hit the major jackpot which reflects $601.97.

Hi Isabella

I trust this email finds you well. 

I have concluded your casino claim and the following is confirmed:

The jackpot lines are displayed in a motion throughout the game session.

As per bonus rules and pay lines as well as screenshot provided, you are required to have consecutive lines from left to right- 3 or more.

No credit is due at this time. Funds were played fairly. 

I wish you well for your future play and should you have any further questions, please do not hesitate to contact us. 

Kind Regards

Kara

Dear Bella2519,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, based on the casino's statement I understand that the investigation from their side has been concluded already. I can recommend contacting the game provider, as the last resort.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

I wish I could be of more help. Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Sure , that’s a great idea contacting the game manufacturer. How do I find that out.

What is the exact name of the game, please?

Dear Bella2519,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I was right, they switched around the amounts of the jackpots after they realized I was correct. I knew I was, however, I did also realize they didn’t pay me at all based on the major jackpot I had hit. They still owe me $101.97, which I’m still fighting for. They did pay me $500 which is initially what I thought they owed but the other plaques added to $100 the major should have paid $601.97.

That's great news, Bella2519. Did you receive any statement from the casino explaining why your winnings haven't been credited to you initially?

Dear Bella2519,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.