Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다.

Good day,

I am not getting my payout at www.wildpharao.com.

It's €250 and it's my first payout. My identity verification is fully completed and approved.

The payout has been the same since March 31, 2022 without anything happening. Support doesn't help either.

Guten Tag,

ich bekomme meine Auszahlung nicht ausgezahlt bei www.wildpharao.com.

Es handelt sich um 250€ und ist meine erste Auszahlung. Die Überprüfung meiner Identität ist vollständig abgeschlossen und genehmigt.

Seit dem 31.03.2022 steht die Auszahlung auf dem gleichen Stand ohne dass etwas passiert ist. Der Support hilft auch nicht weiter.

Dear Motorsaegen,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Motorsaegen,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

 I will escalate this issue and come back to you asap.

Best regards,

WildPharao Support Team

Hello Petronela, the payout is not processed yet.

My account is verified

Hallo Petronela, die Auszahlung ist noch nicht bearbeitet.

Mein Konto ist verifiziert

Thank you very much, Motorsaegen, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Motorsaegen,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.