Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello, I won 2000 euros at WildPharao because the payout limit was 1000 euros, I requested it twice, the first amount was in my account in just under 2 weeks and the 2nd amount has been outstanding for over 3 weeks now. Live support reminds me imma they will forward it to the accounting department and nothing happens and if I write an email directly I don't get an answer I just think it's a pity I like to play and also like to make deposits and that's why I would like it if I win it then, of course, reliably on account is and will not be held out and get no answer LG hope someone can help me

Guten Tag habe bei WildPharao 2000 euro gewonnen da das auszahlungslimit 1000 euro war hab ich es auf 2 mal angefordert der erst betrag war in knapp 2 woche am konto und der 2 betrag is jetz seit über 3 wochen auständig live support erinnert mich imma sie werden es an die buchhaltung weiterleiten und es passiert nichts und wenn ich eine email dirket hinschreibe bekomme ich keine antwort finde es halt sehr schade ich spiele gerne und und zahle gerne auch ein und darum würde ich mir wünschen wenn ich mal gewinne das das dann natürlich auf verlässlich am konto ist und nicht so hingehalten werde und keine antwort bekomme LG hoffe es kann mir wer helfen

Dear Kornevile10,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Much likely it is caused by the fact that the second withdrawal starts being processed only after the first withdrawal is successfully received.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Kornevile10,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

Dear Kornevile10,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.