Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다.

I applied for my payout on 04/30/2022. Inquiries are not responded to and my emails are not answered either. Already had 3 payouts in the last months after 9 days on my account. But the current one is still being processed.

Habe am 30.04.2022 meine Auuszahlung beantragt. Auf Anfragen wird nicht regiert und auch meine Emails werden nicht beantwortet. Hatte schon 3 Auszahlungen in den letzten Monaten nach 9 Tagen auf meinem Konto. Aber die jetztige steht immer noch auf bearbeitung.

Dear Tnt1970123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi. The money has been paid. Arrived in my bank account today.

Now I have something else.

How can it be that you don't get any winnings from good casinos with the best ratings and those with bad ratings even manage to withdraw winnings?

Hallo. Das Geld wurde gezahlt. Kam heute auf meinem Bankkonto an.

Jetzt habe ich mal was anderes.

Wie kann es sein ,das man bei guten Casinos mit besten Bewertungen keine Gewinne bekommt und welche mit schlechten Bewertungen es sogar schafft ,sich Gewinne auszahlen zu lassen ?

I'm happy to hear that your winnings have arrived, Tnt1970123. Sadly, I'm afraid I don't understand your question.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tnt1970123, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru