Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다.

Beautiful good day,

I've been waiting since 4/24/22 - 10:36 p.m. for my payout of €780. Unfortunately nothing has happened up to now. Have already tried to contact WildPaharao by email and unfortunately no response via the DC.

I'm also waiting for a second payout from 02.05.22 - 17:48 in the amount of 95€

Hope I can be helped here.

With friendly greetings

Timo aka Smokezilla89

Schönen guten Tag,

Warte bereits seit dem 24.04.22 - 22:36Uhr auf meine Auszahlung in höhe von 780€. Leider hat sich bis heute nichts getan. Habe WildPaharao bereits versucht per Mail zu Kontaktieren sowie über den DC leider keine Reaktion.

Zudem warte ich auf eine zweite Auszahlung vom 02.05.22 - 17:48Uhr in höhe von 95€

Hoffe hier kann mir geholfen werden.

Mit freundlichen Gruß

Timo aka Smokezilla89

Dear Smokezilla89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus, please?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

There have already been various payments so far and have had no problems.

With these 2 payouts, however, it hung a bit. That's why I thought I'd try it over you 🙂

I should already be verified.

The payouts were earned via a bonus.

Es gab schon diverse Auszahlungen bisher auch keinerlei Probleme gehabt.

Bei diesen 2 Auszahlungen hingt es allerdings ein wenig. Daher habe ich gedacht ich versuche es mal über euch 🙂

Verifiziert sollte ich bereits sein.

Die Auszahlungen wurden über einen Bonus erspielt.

Thank you for your reply, Smokezilla89. Could you please advise when exactly you made the last successful withdrawal? Approximately how many days did it take? Did you use the same withdrawal method in the past?

The last payout was on April 19th in the amount of €328, this was in the bank account on May 12th.

I always use the same payout method in the casino 🙂

Letzte Auszahlung war am 19.04 in Höhe von 328€ dieses war am 12.05 auf dem Bankkonto.

ich nutze immer die selbe Auszahlungsmethode in dem Casino 🙂

Thank you very much Smokezilla89 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Smokezilla89,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, I will amend the disputed amount to €875 (the sum of both withdrawals).

Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Could you please state the reason why the player's withdrawals have not been completely processed yet, and what is the estimated time frame for processing the payments?

Thank you in advance for providing the information.

I'm curious if they will comment on the matter 🙂

Still hoping for a quick solution/processing of the matter after such a long wait

Da bin ich mal gespannt ob diese sich zu der Sache äußern 🙂

Hoffe ja immer noch auf eine schnelle Lösung/Bearbeitung der Sache nach so langer Wartezeit

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

I'm just in the chat to ask again for my payout. After I addressed the last point, the chat was left immediately. Opening the chat again ended immediately. After that, no one came to me in the chat

bin gerade in den Chat um nochmals nach meiner Auszahlung zu fragen. Nachdem ich den letzten Punkt angesprochen hatte wurde der Chat direkt verlassen. Ein erneutes öffnen des Chats wurde direkt wieder beendet. Danach ist keiner mehr in den Chat zu mir gekommen

Dear Smokezilla89,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru