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I raised my withdrawal A week ago and still not processsz

Dear Michelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it were your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Michelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It has now been 17 dad since I made the withdrawal and still no funds received? I have called them and they have assured me they processed it last week but still nothing

Thank you very much, Michelle, for the update. Could you please advise which payment method you have opted for?

Thank you it went in this morning but I will never use them again

I understand. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Michelle, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru